Refund policy

Thank you for shopping at Grapes Vintage!

As a small business specializing in carefully selected second-hand and vintage clothing, we kindly inform you that all sales are final.

🚫 No Returns or Exchanges

Due to the nature of second-hand items, we do not accept returns, refunds, or exchanges.
All items are sold as-is and are non-returnable under our store policy.

We strongly encourage customers to:

  • Read the product descriptions carefully

  • Check the provided measurements

  • Examine all photos

  • Reach out to us at info@grapesvintage.com if you have any questions before placing an order

🧼 Condition of Items

All products at Grapes Vintage are:

  • Inspected before listing

  • Described as accurately as possible

  • Photographed to show their true condition

Please keep in mind that our garments are pre-owned, and signs of wear or minor imperfections are to be expected as part of their unique character and charm.

⚠️ Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at info@grapesvintage.com with clear photos of the issue. We will do our best to resolve the situation fairly and promptly.

🇪🇺 European Union Customers

Under EU consumer law, a 14-day “cooling-off” period applies to new, unused items. However, due to the second-hand nature of our products and hygiene considerations, Grapes Vintage is exempt from this rule.
We do not offer returns or cancellations for EU-based orders unless legally required.

📩 Questions?

We’re always here to help. If you have questions about any item before purchasing, or concerns about an order you’ve received, please reach out to us at info@grapesvintage.com.

Thank you for supporting sustainable, circular fashion 💜

— The Grapes Vintage Team